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Madawaska Valley

News & Notices

Water/Wastwater Billing Announcement - 2017 Final Bill

Tuesday, January 16, 2018

This week the final billing for Water and Wastewater users for 2017 year will be mailed out. When you receive your bill there are a couple of differences you will see. First, there will be no debt retirement charged on this billing period. Second, you will also see a credit to your account for any debt retirement charges you paid on the 3 previous bills of 2017.
As most are aware the debt retirement charge existed to pay off the original debt on the Water and Wastewater Plants from 1976. As of December 31st 2016 that original debt was officially paid off. At that time the debt retirement charge should have been removed from the bills. This was not done.
Thankfully this issue was brought to Council’s attention in time for the bills to be adjusted and credits to be issued for 2017. On behalf of Council I would personally like to thank staff member Janice Zilney for working with council on helping to resolve this issue. Janice has put in a lot of effort and extra time working with the software specialists to ensure this problem is resolved and credits are issued. Thank you Janice.
To our customers, we apologize for any inconvenience and hope that with Christmas just passing you will find it helpful to see a credit on your bill at this time of year.

Thank you
Shelley Maika, Chair, Water and Wastewater Committee